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How pt89login Handles Your Account Privacy

Your account data — including the wallet details you use with DANA, OVO, or GoPay — is handled with care at every step, from the moment you open an account to each transaction you make.

Account data protectionDANA, OVO, GoPay wallet privacyYour data access rightsNo third-party data sellingSecure account retention
pt89login How pt89login Handles Your Account Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have questions about the data we hold, want to correct something on your account, or need to submit a formal data request, our support team handles privacy queries directly. You can reach us through live chat on the platform, by email, or through the account help section — available around the clock for Indonesia players, including those in Depok and Denpasar.

Live Chat Open live chat from the account menu and select 'Privacy Request'. Our team picks up queries around the clock and can pull your account data record during the session.
Email Support Send your data request or correction query by email. Include your registered account name and the wallet — DANA, OVO, or GoPay — linked to your profile so we can locate your record quickly.
Account Help Centre The help section inside your account dashboard has a dedicated privacy request form. Submit it there and we will respond within the timeframe required by applicable local regulation.
HOW WE PROTECT DATA

Our Approach to Data Security and Retention

We apply layered security practices to the data tied to your account — from the wallet credentials you use with DANA, OVO, or GoPay, to the session logs that record when and how you access the platform. Access to your account data is restricted internally and is never used for purposes outside of operating your account and meeting legal obligations in eligible regions.

Encrypted Account Storage

Your account details, including linked wallet identifiers for DANA, OVO, and GoPay, are stored using encryption at rest. We do not log full wallet account numbers in plain text at any point in the transaction flow.

Cookie and Session Data

Cookies are used to keep you logged in across sessions and remember your device. You can clear cookies at any time from your phone or browser settings, though this will end active sessions on that device.

Data Retention Periods

We keep your account and transaction data for as long as your account remains active and for the period required by applicable law after closure. Once the retention window closes, data is deleted from our active systems.

Requesting Changes or Deletion

Submit a correction or deletion request through live chat or the account help form. We process requests in line with what local law in eligible regions permits — some data tied to financial records may need to be retained regardless.

Common Questions About Your Data Rights

These are the privacy questions we hear most from account holders — covering what data we store, how your DANA, OVO, and GoPay wallet details are used, and what steps you can take if you want to access, correct, or remove your information.

We collect your registration details — name, contact information, and the e-wallet you link (DANA, OVO, or GoPay). We also log device identifiers and transaction records each time you use your account.

We share data only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and with authorities when required by applicable law in eligible regions. We do not sell your data for marketing.

Submit a data access request via live chat or the privacy form in your account help section. Include your registered name and linked wallet so we can locate your record and respond promptly.

Yes, where local law permits. Some transaction and financial records may need to be kept for the period required by applicable regulation, even after your account is closed. We will explain what applies to your case.

Cookies keep your session active and remember your device preferences. You can clear or block cookies from your phone or browser settings at any time, though this will end your active login session on that device.

We keep it for as long as your account is active and for the retention period required by law after closure. Once that window closes, data is removed from our active systems in line with our deletion schedule.